Question 1

What is the minimum order quantity (MOQ) for Vert products?

Accepted Answer

Vert has no minimum order quantities. Ever. We know MOQs are anchors for cannabis companies and we pride our business on letting you use packaging as a competitive advantage. MOQs take that away.

Question 2

Where is the packaging coming from?

Accepted Answer

Vert manufactures all custom packaging products here in North America. Our manufacturing locations are logistically convenient to ensure you get your packaging on time and with the premium quality we promise. Local production also supports our world by reducing carbon footprint. When you reach the point in your operations where you're scaled up, we can move to an import supply chain via Mexico or China to bring unit economics down.

Question 3

Can Vert pre-apply stickers to my containers?

Accepted Answer

Yes, we can! To make things as convenient as possible for you, we offer a service where we pre-apply any non-tamper evident labels to your jars. This is done in-house by our team, ensuring that the labels are applied correctly and consistently. This not only saves you time and labor but also ensures your packaging looks professional and uniform, leaving a great impression on your customers.

Question 4

Are there child resistant (CR) options available?

Accepted Answer

Yes - we stock both child resistant and non-child resistant options. We understand the importance of safety when it comes to cannabis packaging so we have a variety of options to suit your needs. Whether your priority is safety, ease of use, or both, we have the solutions to meet your specific requirements.

Question 5

Are your products compliant with state and federal regulations for cannabis packaging?

Accepted Answer

We offer plenty of options that are compliant with state and federal regulations; however, it's crucial to understand the regulations in your state/region.

Question 6

Do you provide samples for testing before making a large order?

Accepted Answer

Yes! If you'd like to test out any of the products we carry, fill out our sample request form.

Question 7

Does Vert supply vape cartridge hardware?

Accepted Answer

We do! We partner with top players like AVD to help streamline the packaging procurement process for our clients. We also make custom boxes, tubes, and more to fit your exact hardware or device.

Question 8

How can I track my order?

Accepted Answer

You can easily manage and track your order through our DigiFlow system. Once your order has been placed, you will receive a confirmation email with a link to DigiFlow. Here, you can monitor the progress of your order in real-time, from production to shipping. This ensures transparency and peace of mind, as you'll always know the status of your order.

Question 9

What is your return or refund policy?

Accepted Answer

We unfortunately do not offer returns or refunds on customized boxes or labels, but we do work with you every step of the way before production to ensure you're 100% happy with your packaging.

Question 10

Do your primary jars come clean and sterile?

Accepted Answer

POP-VAC, Miron, and Chubby Gorilla products come sterilized.

Question 11

Are your packaging products environmentally friendly or recyclable?

Accepted Answer

Our sustainable packaging options include recyclable and reusable materials.

Question 12

What payment methods do you accept?

Accepted Answer

We accept VISA, MasterCard, American Express, Discover, and PayPal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

Question 13

When will I receive my order?

Accepted Answer

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page and also sign up for alerts on a courier website.

Question 14

What do I do if I never received my order?

Accepted Answer

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.

Question 15

What do I do if I received a defective order?

Accepted Answer

Chances of receiving a defective item are very rare but it could happen. Please take pictures of the product which clearly shows the defect and contact our support to check if it's eligible for replacement.

Question 16

What are lead times?

Accepted Answer

We promise to ship your order in 11 days or less because we understand that lead times are the biggest unknown for cannabis companies. At Vert, we want you to feel confident you're going to get your packaging fast so you can fulfill your retail and dispensary obligations on time, every time.

Question 17

Do you offer international shipping?

Accepted Answer

We ship our packaging products anywhere in the world.

Question 18

How do I make changes to an order I’ve already placed?

Accepted Answer

The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Question 19

How does artwork get approved?

Accepted Answer

Vert uses our unique Art Studio platform so your creative team can submit artwork and get instant approval without long and tedious back and forth emails. This keeps production moving fast and your packaging from being delayed.

Question 20

Does Vert offer prototype production?

Accepted Answer

Yes! We understand the importance of seeing and feeling your product before making a large order. That's why we offer a fast and cost-effective prototype production service. You can get a physical prototype delivered to you in 5 days or less for around $125. This enables you to review the design, quality, and functionality of the packaging before placing a bulk order.

Question 21

Do you offer design services for labels?

Accepted Answer

Yes! If you don't have existing artwork, it's not an issue at all. At Vert, we provide Design Services that offer custom solutions tailored to your packaging design needs. Our talented design team is ready to work with you to create unique, eye-catching visuals that truly encapsulate your brand and leave a lasting impression on your customers. Whether you're starting from scratch or want to elevate your current design, we're here to bring your vision to life.

Question 22

Can I order custom sizes or shapes of packaging?

Accepted Answer

Yes! We offer fully custom form designs. Schedule a call with us; we'd love to chat about your idea and help bring it to life.

Question 23

What is Vert MAX?

Accepted Answer

With Vert MAX, we redefine what it means to optimize supply chains, enhance unit economics, and maximize operational efficiency. This exclusive offering gives you access to the minds of our founders, providing industry-leading insight and a level of service you won’t find elsewhere. We handle every detail, from creative design to supply chain optimization and beyond. Develop completely custom packaging at an unparalleled speed—if you can dream it, we can make it.

Question 24

Can you label over the center hole on the cap?

Accepted Answer

Yes. You can cover the Pop-Vac with a coin-style sticker. Although the stainless disk is airtight against the neck of the jar creating the perfect seal, the Child Resistant mechanism in the cap does let air pass between the two layers. Putting a coin-style sticker will not affect the vacuum disk at all.

Question 25

Should I "crank" down on the cap to make sure I am getting the best seal, similar to other jars on the market?

Accepted Answer

No, there is no need to "crank" the cap on very tightly. When closing the cap, tighten down or rotate the cap only until you hear the "POP" indicator and a snug fit is achieved. "Cranking" down on the lid may damage the inner disk which will eliminate the jar's ability to create the vacuum seal.

Question 26

Are POP VAC Jars Child Resistant (CR) certified?

Accepted Answer

Yes, POP VAC jars have been certified child resistant by a 3rd party NRTL.

Question 27

Does the POP VAC Jar continue to work after the first time it is opened?

Accepted Answer

POP VAC's air-tight vacuum mechanism is reusable and will continue to perform for the lifecycle of the product.

Question 28

Does Vert supply labels for POP VAC Jars?

Accepted Answer

Yes. We have dielines for donut-style, coin-style, full wrap, and tamper-evident labels.

Question 29

What is Chubby Gorilla®?

Accepted Answer

Chubby Gorilla® was founded in Southern California with one primary goal in mind: make great products that people love using. Every day, that simple goal informs every decision we make. From the unique design to the high-quality materials that we use in our products, our talented engineers work tirelessly to create aesthetically unique products that meet the consumer’s needs. Chubby Gorilla® thrives on innovation and adhering to the strictest regulations. Chubby Gorilla® has been awarded over a hundred patents and registered designs and serves well over 100 countries across the globe. These efforts have undoubtedly made Chubby Gorilla® a market leader in providing packaging to the e-liquid market and similarly positioned the company to engage emerging industries.

Question 30

What product categories does Chubby Gorilla® make packaging for?

Accepted Answer

Chubby Gorilla has a wide offering of options for flower, pre-rolls, vapes, edibles, and beyond. Looking for concentrate packaging? Check out our curated selection here.

Question 31

Are Chubby Gorilla® containers washable?

Accepted Answer

Yes, as long as the correct temperature is used.

Question 32

What is the difference between the Chubby Gorilla Aviator line and the Spiral line?

Accepted Answer

They are the same products with different lid styles.

Question 33

Do Chubby Gorilla® containers include caps?

Accepted Answer

Yes, each Chubby Gorilla container comes with an all-in-one SmartCap which is Child-Resistant and includes a built-in tamper evident band.

Question 34

Are Chubby Gorilla containers tamper evident?

Accepted Answer

Chubby Gorilla lids come equipped with a built-in tamper-evident ring that activates once the container is filled with product and sealed. When customers open the container, they will have to break the tamper-evident band, which occurs naturally on the first opening of the jar.

Question 35

Can I customize Chubby Gorilla containers through Vert?

Accepted Answer

Yes! We offer full customization from container color to labels and branding. We will even apply all of your labels in-house so they arrive to you pre-labeled.

Question 36

How do I remove static electricity build-up from Chubby Gorilla® Aviator® containers?

Accepted Answer

Use an active electrical ionizer or static pad.

Question 37

Are Chubby Gorilla® containers child resistant (CR)?

Accepted Answer

Yes, all Chubby Gorilla containers include a child-resistant cap designed for easy operation by seniors.

Frequently Asked Questions