Return & Refund Policy

We strive to provide our Members with the best possible printing experience. If you are not satisfied with your order for any reason, please contact our customer service department and our representative will document your complaint and create a ticket for your reference.

  • Free expedited reprint on any orders lost in transit. In the event an order is lost in transit, we will file a claim with the relevant carrier and expedite reprinting of that order. The Member agrees to cooperate with us in any reasonable way to recover related losses from the carrier.
  • Free expedited reprint on any defective print orders following return of the defective print order to us. In the event of a defective print order, the Member must immediately return such print order to us for inspection and rerun authorization. Reprints on a defective print order will be expedited without addition cost, however, the defective print order must be returned to us before we will rerun production.

All policies are subject to change without prior notification. Defective product refunds and reprints shall not exceed the amount paid by the Member. Determination of defect is at the sole discretion of the Company. Members will be required to ship the defective products back to customer service. Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager's discretion. Refunds issued for late turnaround will be limited to no more than $2,000 and calculated as 10% of print total (excluding tax, shipping, handling, and design services).Direct mail services including printing, mailing services, list services and design services, as and where available on a Site, are not subject to the foregoing return policies. Refunds or reprints on direct mail orders will be evaluated on a case-by-case basis and any refund/reprint shall be determined by the Company in its sole discretion. Postage is no longer refundable once a mail piece has been dropped off to the post office.