Frequently Asked Questions
Support Email
Check most frequently asked questions here, if you still need help then please contact us at sales@vertpack.com.
General
Vert manufactures all custom packaging products here in North America. Our manufacturing locations are logistically convenient to insure you get your packaging on time and with the premium quality we promise. Local production also supports our world by reducing carbon footprint. When you reach the point in your operations where you're scaled up and we can move to an import supply chain via Mexico or China to bring unit economics down.
Yes, we can! To make things as convenient as possible for you, we offer a service where we pre-apply any non-tamper evident labels to your jars. This is done in-house by our team, ensuring that the labels are applied correctly and consistently. This not only saves you time and labor but also ensures your packaging looks professional and uniform, leaving a great impression on your customers.
Yes - we stock both child resistant and non-child resistant options. We understand the importance of safety when it comes to cannabis packaging so we have a variety of options to suit your needs. Whether your priority is safety, ease of use, or both, we have the solutions to meet your specific requirements.
We offer plenty of options that are compliant with state and federal regulations, however it's crucial to understand the regulations in your state/region.
Yes! If you'd like to test out any of the products we carry, contact us.
We do! We partner with top players like AVD to help streamline the packaging procurement process for our clients. We also make custom boxes, tubes and more to fit your exact hardware or device.
You can easily manage and track your order through our DigiFlow system. Once your order has been placed, you will receive a confirmation email with a link to DigiFlow. Here, you can monitor the progress of your order in real-time, from production to shipping. This ensures transparency and peace of mind, as you'll always know the status of your order.
We unfortunately do not offer returns or refunds on customized boxes or labels, but we do work with you every step of the way before production to ensure you're 100% happy with your packaging.
POP-VAC, Miron, and Chubby Gorilla products come sterilized
Our sustainable packagqing options include recycable and reusable
Payments
We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
Shipping
Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.
We promise to ship your order in 11 days or less because we understand that lead times are the biggest unknown for cannabis companies. At Vert we want you to feel confident you're going to get your packaging fast so you can fulfill your retail and dispensary obligations on time, every time.
We ship our packaging products anywhere in the world
Returns
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
Design Services
Vert uses our unique Art Studio platform so your creative team can submit artwork and get instant approval without long and tedious back and forth emails. This keeps production moving fast and your packaging from being delayed.
Yes! We understand the importance of seeing and feeling your product before making a large order. That's why we offer a fast and cost-effective prototype production service. You can get a physical prototype delivered to you in 5 days or less for around $125. This enables you to review the design, quality, and functionality of the packaging before placing a bulk order.
Yes! We offer fully custom form designs. Schedule a call with us, we'd love to chat about your idea and help bring it to life.
Vert MAX
With Vert MAX, we redefine what it means to optimize supply chains, enhance unit economics, and maximize operational efficiency. This exclusive offering gives you access to the minds of our founders, providing industry leading insight and a level of service you won’t find elsewhere. We handle every detail, from creative design to supply chain optimization and beyond. Develop completely custom packaging at an unparalleled speed—if you can dream it, we can make it.
POP VAC
Yes. You can cover the Pop-Vac with a coin style sticker. Although the stainless disk is air tight against the neck of the jar creating the perfect seal, the Child Resistant mechanism in the cap does let air pass between the two layers. Putting a coin style sticker will not affect the vacuum disk at all.
No, there is no need to "crank" the cap on very tightly. When closing the cap, tighten down or rotate the cap only until you hear the "POP" indicator and a snug fit is achieved. "Cranking" down on the lid may damage the inner disk which will eliminate the jars ability to create the vacuum seal.
Yes, POP VAC jars have been certified child resistant by a 3rd party NRTL.
POP VAC's air-tight vacuum mechanism is reusable and will continue to perform for the lifecycle of the product.
Yes. We have dielines for donut-style, coin-style, full wrap, and tamper evident labels
Chubby Gorilla
Chubby Gorilla® was founded in Southern California with one primary goal in mind: make great products that people love using. Every day, that simple goal informs every decision we make. From the unique design to the high-quality materials that we use in our products, our talented engineers work tirelessly to create aesthetically unique products that meet the consumer’s needs. Chubby Gorilla® thrives on innovation and adhering to the strictest regulations. Chubby Gorilla® has been awarded over a hundred patents and registered designs and serves well over 100 countries across the globe. These efforts have undoubtably made Chubby Gorilla® a market leader in providing packaging to the e-liquid market and similarly positioned the company to engage emerging industries.
Chubby Gorilla has a wide offering of options for flower, pre-rolls, vapes, edibles, and beyond. Looking for concentrate packaging? Check out our curated selection here.
Yes as long as the correct temperature is used.
They are the same products with different lid styles
Yes, each Chubby Gorilla container comes with an all-in-one SmartCap which is Child-Resistant and includes a built-in tamper evident band.
Chubby Gorilla lids come equipped with a built in tamper evident ring that activates once the container is filled with product and sealed. When customers open the container, they will have to break the tamper evident band, which occurs naturally on the first opening of the jar.
Yes! We offer full customization from container color to labels and branding. We will even apply all of your labels in house so they arrive to you pre-labeled.
Use an active electrical ionizer or static pad.
Yes, all Chubby Gorilla containers include a child-resistant cap designed for easy operation by seniors.